Privacy Policy

1. Introduction

Closr+ (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application (the “App”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using the App, including:

• Account registration information (name, email address)
• Project data (project names, locations, descriptions, timelines)
• Closeout checklists and document metadata
• Photos and images uploaded to the App
• Punch list items and subcontractor information
• Task and workflow data
• User profile information and preferences

2.2 Automatically Collected Information

When you use the App, we may automatically collect:

• Device information (device type, operating system version)
• Operational usage data needed to provide and improve the service
• Crash reports and error logs
• IP address and request information used for service delivery and security

We do not use this information for third-party advertising or to track you across other companies' apps or websites.

2.3 Location Data

With your permission, we may collect location data to associate with project sites and punch list items. You can enable or disable location services through your device settings at any time.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain the App's functionality
• To enable offline data storage and synchronization
• To process and store your project data, closeout documents, and media
• To improve and optimize the App's performance and user experience
• To communicate with you about updates, support, and App-related information
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our Terms of Service

4. Data Storage and Security

4.1 Local Storage

The iPhone, iPad, and Android apps may keep local app data needed for supported mobile workflows. The web app requires an internet connection, and some mobile actions require connectivity to synchronize current project records and uploads.

4.2 Cloud Storage

Closr+ uses cloud infrastructure to provide accounts, synchronize project records, and store uploaded content. We use reasonable technical and organizational safeguards, including encrypted network connections, to protect data handled by the service.

4.3 Photo & Document Storage

Photos and documents uploaded through the App are stored securely and are accessible only to you and authorized users you explicitly share your projects with.

4.4 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: With trusted third-party service providers who assist in operating the App
• Legal Requirements: When required by law, legal process, or government request
• Safety and Rights: To protect the rights, property, or safety of Closr+, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Retention

We retain your personal information for as long as necessary to provide the App's services and fulfill the purposes outlined in this Privacy Policy. Deleting your account from within the app removes your personal data immediately; a deletion requested by email is completed within 30 days. In both cases we keep security and billing logs with your identity removed, and a non-reversible record that the deletion took place, where retention is required by law or for legitimate business purposes such as resolving disputes, preventing fraud, and meeting accounting obligations. Our account deletion page itemizes exactly what is deleted and what is kept.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of certain data processing activities

Account deletion is available directly in the app, under Settings → Security, and can also be requested by email. Our account deletion page gives the exact steps and lists precisely which data is deleted and which is kept. To exercise the other rights, contact us at [email protected].

Managing Your Subscription

A subscription is cancelled where it was bought: in your Google Play account settings on Android, in your Apple Account subscription settings on iOS and iPadOS, or through our web checkout for web purchases. Deleting your Closr+ account does not by itself cancel a store subscription.

8. Children's Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Third-Party Services

The App integrates with the following third-party services:

• Cloudflare: For application hosting, backend services, database infrastructure, and file delivery
• Apple Services: For authentication and in-app purchases (iOS and iPadOS)
• Google: For authentication, and for app distribution and payment processing on Android through Google Play
• RevenueCat: For subscription management and in-app purchase processing on both stores

These third-party services have their own privacy policies. We encourage you to review their privacy practices.

Purchases

A Closr+ subscription is charged and processed by the store you bought it from — the App Store on iOS and iPadOS, Google Play on Android, or our web checkout. We receive the transaction status needed to unlock, verify, or restore your subscription. We never receive or store your payment-card details.

On every platform, purchase status is verified through RevenueCat, a subscription-management service acting on our behalf. RevenueCat receives your Closr+ account identifier, your purchase and entitlement history, and your device's network address. Web checkout is additionally processed by Stripe through RevenueCat's web billing.

On Android, Google Play is the merchant of record. We are not the merchant and never see your payment method. A subscription is restored by reinstalling or reopening the app while signed in to the same Google account used to buy it; the entitlement comes back from Google Play. Refunds are handled by the store that took the payment — Google Play on Android, Apple on iOS, and our web checkout for web purchases. We cannot issue a store refund on your behalf on either mobile platform.

Advertising and Tracking

Closr+ contains no advertising, no cross-app or cross-site tracking, and no behavioral analytics. It does not use Apple's advertising identifier. It does not request Android's advertising ID permission, so on Android the advertising identifier is unavailable to it. We do not sell or share personal information for advertising purposes.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the App, you consent to the transfer of your information to these countries.

11. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of personal information. We do not sell personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy in the App and updating the “Last Updated” date. Your continued use of the App after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]
• Via the in-app support and help features at app.closrplus.com
• Through the in-app support and feedback features